Return Policy

The goods we supply are dependent on fluctuations in financial markets. Therefore, there is no statutory right to cancel or return an order or to terminate the contract in accordance with the law of 6 April 2010, Article 53 § 2 concerning market practices and consumer protection or under the Financial Services (Distance Marketing) Regulations 2004 or under The Consumer Protection (Distance Selling) Regulations 2000 (totally repealed on June 13th 2014 by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which in many respects are however similar regulations). 

However, only if certain conditions are met, you may be eligible to return your purchase or to terminate your order or contract and receive a refund minus the given charges.

The conditions that needs to be met in order for us to be able to accept your order back are as follows: your request for cancellation of your order or contract in writing can be no longer then 14 days from the day of your order; the metal will be in the exact same condition as when it was held by us before it was dispatched; the metal will undergo the necessary tests and checks for its authenticity and purity; you will be charged a fee based on any unfavourable movement of the metal price from when the time the order was placed until when the order or goods was received back to us plus a €50 (EUR) termination admin charge fee. Any market gain on cancellations or returns shall remain the property of RAREBULLION.COM and the return shipping costs including full insurance will also be applied. If you wish to cancel your order while it was not yet dispatched, this can only happen if the following conditions are met: your request for cancellation of your order or contract in writing can be no longer then 3 days from the day of your order; you will be charged a fee based on any unfavourable movement of the metal price from when the order was placed untill when your request of cancellation of your order or contract in writing was accepted by us plus a €50 (EUR) termination admin charge fee. This is regardless if your payment was or was not received by us prior your cancellation request of your order. Any market gain on cancellations while your order was not yet dispatched shall also remain the property of RAREBULLION.COM.

(See also our Terms & Conditions, paragraph 12)

Your consent
By using our site, you consent, acknowledge, understand and accept our Return Policy.